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Frequently Asked Questions
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Q: Can the PDE be synced with Alexa or Google Home?
A: Yes. If connected to a smart outlet or home automation system, the PDE will power on and operate correctly after restart.
Q: Can I install PlexiDor in a sliding patio door?
A: Yes. The glass insert replaces a sliding door panel. Measurements must be taken by a glass professional.
Q: How do I get a replacement key for PDE?
A: New RFID tags are sold on our website or by phone.
Q: How long does the PlexiDor Electronic take to open and close?
A: The PDE opens in about 2 seconds and closes in about 2 seconds after your dog passes through. The stay open time is adjustable.
Q: Can I use a PlexiDor if I live off-grid or with limited electricity?
A: Yes, the manual PlexiDor models require no electricity. The electronic model (PDE) can be powered with solar or generator if properly configured. Customer have done this.
Q: What happens if my power goes out with the PDE model?
A: When the power returns, the PDE automatically reboots and is ready to go within 10 seconds. It is compatible with most backup power supplies.
Q: Can I purchase extra RFID keys for the PDE?
A: Yes, additional RFID keys can be purchased and programmed easily to work with your PDE.
Q: Can I use the PlexiDor in a hurricane zone?
A: Yes. The HURCAN models are certified to meet Florida Building Code for Cat 5 hurricanes (FPA 41814).
Q: Does the PlexiDor Electronic work in freezing weather?
A: Yes. It is used successfully in Alberta, Minnesota, and other subzero regions. The motor is rated for cold climates. The motor is on the inside of the house and is at a tempered temperature.
Q: What if my house has no standard wall studs or has foam block walls?
A: Wall models can be installed in block, poured concrete, and foam. Field modifications are common and instructions are available.