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Frequently Asked Questions
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Q: What should I do if my pet refuses to use the door?
A: Training videos are available. You can also work with a dog trainer to encourage use of the new door. Dog trainers can usually train a dog within 2 hours.
Q: Does the PlexiDor interfere with home insulation?
A: No. It improves insulation compared to flap-style doors and has been shown to lower energy bills by $10–$50/month.
Q: Is the PlexiDor ADA compliant?
A: While not a human-accessible door, it is often used in homes with service animals and meets durability standards for assistance pets.
Q: Can I use the PlexiDor for working dogs like police or service animals?
A: The industrial dog door line is the BiteGuard KennelPlex line. This is also manufactured by PDUSA, Inc. The doors are used in police, military, and service dog environments due to their durability and weather protection. The PlexiDor has no warranty when used in a private or commercial kennel.
Q: Will the PlexiDor rust or corrode over time?
A: No. Most metal components are aluminum, brass, or stainless steel. They are corrosion resistant and won’t leave rust marks.
Q: Do the doors lock?
A: Yes. Manual PlexiDors come with a lock and key. The PDE uses an internal stainless steel deadbolt.
Q: Can I change the frame color after installation?
A: Yes, but you’ll need to sand, prime, and repaint using metal-safe high-gloss paint. Aesthetic changes are permanent.
Q: Can I relocate the PlexiDor to a new home?
A: Yes, many customers remove their PlexiDor and reinstall it at a new home. Wall models require patching the original wall. But, usually the buyers do not want you to take the PlexiDor. With 60 percent of the population with a pet it can help sell the house.
Q: How durable are the hinges or pivots?
A: PlexiDor pivots use a nested spring system designed to last 10+ years. Springs are free under the 10 year warranty time frame if needed.
Q: What kind of maintenance does the PlexiDor need?
A: Apply 3-in-1 oil to the hinge pivots once a year and replace the weather seal as needed.